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General

What are Research Chemicals?

Research Chemicals are chemical substances intended exclusively for scientific research and laboratory purposes. They are not intended for human or animal consumption, diagnostic, or therapeutic use.Are your products legal? The legality of these substances can vary by country and may change over time. It is the buyer's responsibility to check the legislation in their own jurisdiction before placing an order.Do you sell to private individuals? Yes, we sell to both private individuals and businesses, provided the buyer meets the legal age requirements and uses the products exclusively for research purposes.Do you ship internationally? Yes, we ship to various countries. However, it is the customer's responsibility to verify if the ordered products are legal in the destination country. We are not responsible for customs seizures or any legal consequences.

Products & Ordering

How do I place an order?

You can easily place an order through our webshop. Add the desired products to your shopping cart and follow the steps in the checkout process.What is the minimum age to order? You must be at least 18 years old to place an order.How do I know if a product is in stock? The stock status is indicated on the product page. Products that are out of stock cannot be ordered.Can I modify or cancel my order? Please contact us as soon as possible if you wish to modify or cancel your order. We can only do this as long as the order has not yet been processed and shipped.Do you offer discounts for large orders? For bulk orders, please contact us for a customized quote.

Payment

Which payment methods do you accept?

We accept various payment methods, including [mention specific payment methods, e.g., iDeal, cryptocurrency, bank transfer]. The available options will be shown during the checkout process.Is my payment secure? Yes, all our payments are processed via secure connections to ensure the safety of your data.Will I receive an invoice? Yes, you will receive a digital invoice via email after your order is completed.

Shipping & Delivery

What are the shipping costs?

Shipping costs depend on the destination and the weight of your order. The exact costs will be shown during the checkout process.How long does delivery take? Delivery time varies by destination. On average, the estimated delivery time is 3-5 business days. Please note that unforeseen circumstances may affect delivery time.Is my order shipped discreetly? Yes, all our orders are discreetly packaged in neutral packaging without any mention of the contents or our company name.Can I track my order? Yes, you will receive a tracking number via email once your order has been shipped. You can use this to track the status of your package.What happens if my package doesn't arrive or is damaged? Please contact us immediately if your package does not arrive within the expected delivery time or if it is damaged. We will do our best to find a suitable solution.

Returns & Cancellations

Can I return products?

Due to the nature of Research Chemicals and for the safety and integrity of our products, we do not accept returns. All sales are final.What if I received the wrong product? Please contact us immediately with your order number and a description of the product you received. We will correct this as soon as possible.

Safety & Storage

How should I safely store Research Chemicals?

Research Chemicals should always be stored in a cool, dark, and dry place, out of reach of children and pets. Ensure the packaging is securely sealed.What safety precautions should I take when handling these substances? Always wear appropriate personal protective equipment (PPE) such as safety glasses, gloves, and a lab coat when handling Research Chemicals. Ensure adequate ventilation in your workspace. Refer to the Safety Data Sheet (SDS) for specific handling instructions for each product.For how long can I store these products: In the right conditions, you can store Research Chemicals for up to 2 years.